HappyShopping.com.bd

At Happy Shopping, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 7 days from the date of delivery if:

  • The delivered product is damaged (physically broken or defective)

  • The delivered product is incorrect (wrong item, size, or color)

  • The product is incomplete (missing parts or accessories)

  • The product does not match the description or image shown on our website

  • You simply do not like the product (Free Return available)

⚠️ The product must be unused, unwashed, and in original packaging with all tags and accessories intact.

2. Conditions for Return

To process your return:

  • Contact us before returning the product.

  • Provide your Order Number.

  • Attach a copy of the purchase receipt/invoice.

  • Securely pack the product in its original packaging.

  • Clearly write your Order Number on the outer package.

We reserve the right to reject returns if the product is used, damaged by the customer, or not in its original condition.

3. How to Request a Return

Before returning any product, please contact us:

📞 Phone: 01975476776
📧 Email: help@happyshopping.com.bd
📱 WhatsApp: +8801714044180

Our support team will guide you through the return process.

You may either:

  • Wait for our pickup service (if available in your area), or

  • Send the product to the address provided by our support team.

4. Free Return Policy

We offer Free Returns if you do not like the product.

However, the product must be:

  • Unused

  • In original condition

  • Returned within 7 days

5. Refund Process

Refunds are processed after:

  • The returned product is received.

  • Our Quality Check (QC) is successfully completed.

Refund Types

  1. Refund from Returns
    Processed after product inspection.

  2. Refund from Cancelled Orders
    Automatically processed once cancellation is confirmed.

  3. Refund from Failed Deliveries
    Processed once the product is returned back to us.

6. Refund Timeline

Refund time depends on your payment method:

Cash on Delivery (COD)

  • Refund will be processed within 3–5 working days after return approval.

  • Refund will be sent via Bank Transfer / Mobile Banking (bKash/Nagad/Rocket).

Online Payment

  • Refund will be processed within 5–7 working days to the original payment method.

Refund amount includes:

  • Product price

  • Shipping fee (if applicable)

7. Non-Returnable Items

The following items cannot be returned:

  • Used products

  • Products damaged after delivery

  • Products returned after 7 days

  • Clearance or special discounted items (unless damaged or incorrect)

8. Important Notes

  • Please check your parcel in front of the delivery agent.

  • If you receive a damaged parcel, inform us immediately.

  • Happy Shopping reserves the right to update this policy at any time.

If you have any questions, feel free to contact us:

HappyShopping.com.bd
📞 01975476776
📧 help@happyshopping.com.bd
📱 WhatsApp: +8801401512999